All products will be shipped FedEx Ground unless otherwise stated. Allow 5-7 days for delivery unless you choose a faster method of delivery. Tracking numbers will be provided upon request. Track orders with the tracking option. Standard shipping charges will apply to all products shipped within the 48 contiguous states. Jake's will ship worldwide to any qualified shipping location via FedEx and U.S. Postal Service. Please note all Shipping outside of these United States may cost extra based on the weight and destination.  All or any "free shipping" or "shipping included" offers will apply to ground shipping via a carrier of our choice and include only destinations within the 48 contiguous states.

Jake's provides a simplified returns process.  We first ask that you contact our office at: info@jakesbbqsauce.com with your notice of intent to return merchandise.  On notice Jake's will confirm receipt of your notice and issue you a return code.  We ask that all items be returned in original packaging with receipts at receiver's expense.  Please provide tracking number once the item(s) is shipped.  Jake's tracks all shipments to destination.  Please notify Jake's within 3 days of receipt if items are damaged for full return credit.  Jake's guarantees all products to match their expiration dates and will provide replacement only for the item(s) damaged.  You may choose to receive alternate products or cash pending receipt of the items at our offices.  Jake's will notify you directly when the item(s) are received.

To contact Customer Service:

Jake's Barbeque Sauce and Seasonings Company
14252 Culver Drive Suite A-214
Irvine, California 92604
United States
Tel:  949-208-6185
Fax: 775-264-4389